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FREQUENTLY ASKED QUESTIONS

How do i know about Delivery Time?

Ans: International delivery dates and times are for door-to-door service including customs clearance. Certain commodities and high-value shipments may require additional transit time for customs clearance. Service to some remote areas may require additional delivery days.

How do I know about Shipment Costs?

Ans: Get rates in the origin country´s local currency, Get rates for up to 20 packages at a time, Calculate the cost of value-added services, where applicable. Get international delivery dates and times for door-to-door service (including customs clearance)

How do I Measure my Package Size?

Ans: Girth,(circumference) is the total distance around your package or object at its widest point, perpendicular to the length. Length, is the longest side of your package or object. Add the length and girth measurements together to get your total package size.

How do I Check My Shipment Status?

Ans: In addition to delivering your shipments, DWG delivers information about the shipments you send. Whether you use shipment tracking information to improve your bottom line or are simply looking for some peace of mind, DWG provides a method to help you check your shipment's status.

Using Tracking Numbers

DWG uses tracking numbers to identify and trace every shipment as it moves through the DWG system to its destination. A tracking number is automatically assigned to your shipment, whether you use an online tracking code or a paper-based method (Airwaybill, DWG Waybill, etc.). You or your customer can use this number to track, locate, and verify the arrival of your shipment, and keep track of other pertinent shipment details.


Click here to download a detailed Importation guide manual